Sunday, May 13, 2012

Trouble with EasyCash POS

The drawer does not open after tendering cash
If the drawer does not open after tendering check the printer for paper, power etc; the cash drawer is connected to the printer and if the printer malfunctions than the drawer will not open, not even with the No Sale option.

9 inch receipt for a $0.04 copy!
Do you really want to print a 9 inch receipt for a 4 cent transaction?
You can change the settings so that you only print a receipt when your customers needs one.
 You can reprint "duplicate" receipts after transactions and save on paper rolls
  
 3 decimal points 
Is your display showing 3 decimal points eg $1.070?
I found 3 decimal points confusing customers.
I had to call Nucomp for help and change to 2 decimal points 

Changing internet connection from wired to wireless will lock down the POS. 
We changed our internet connection from wired to wireless and the POS locked down.
According to Nucomp the POS locks down when it identifies "new" hardware.
We had to call Nucomp to solve the problem.
Nucomp does not recommend using wireless connections! 

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